Any single items ordered before 3 pm are shipped on the same day and are classified as Royal Mail second-class (signed for) small parcels. This means that your order will be delivered within 48 hours and will require your signature upon delivery.
Express delivery for single items means that your parcel is sent as Royal Mail first-class (signed for) and items are generally delivered the next day.
Bulk Deliveries UK
Bulk deliveries of five items or more are sent out by courier at 3 pm. We use Skynet worldwide as our international shipping agents who in turn, use DPD or UK Mail for domestic deliveries within the UK.
Domestic deliveries by courier are received next day and frequently you will be sent a text message stating time of delivery on the morning of the day that goods are due to be delivered.
Order Up Until 7.00 pm For Express Delivery
We are proud to be the only UK supplier to offer next day urgent shipments until 7 pm. Any goods ordered by 7 pm selecting express delivery will be sent out the same day. While there is no guarantee that these goods will arrive with you the following day and you should allow one full working day from date of order to expect your goods; our independent auditors have noted that 97% of all next-day delivery items are delivered on time.
For European customers ordering goods over 2 kg, the parcels are shipped as road freight with a delivery time of 5 to 7 days. We can provide DHL worldwide express (two working days) at extra charge.
International customers’ goods will be sent using the cheapest shipping options available through our shipping agents. As they contain textiles, the parcels are classed as export non-documents and delivery ranges between 5 to 10 days depending on your location.
We also offer DHL shipping to our international clients. This generally costs 50 GBP (70 USD) for a consignment weighing 2 kg. This figure is higher to countries where there is less infrastructure and would need to be quoted on a case-by-case basis.
It happens. From time to time we all buy products that are unsuitable or just don’t fit well. For this reason we offer a 14-day returns period on any product purchased from us.
We do however reserve the right to decline the return of any item that is returned to us in a soiled or un-saleable condition. Please note that this includes returning products smelling of perfume or with make-up on them.
In the event of items being returned in a soiled state, we reserve the right to charge the full RRP for the garments. You can of course request that they are returned to you at no charge if this is the case.
Please note that the 14-day returns period does not apply to multiple items purchased at the same time, where all products have been worn.
If we have sent the wrong product out in error, (sorry…accidents do happen, although thankfully in less than 1% of all orders), we will send a pre-paid returns mailer along with the correct product.
If you have any questions about our returns policy, please contact us. Our customers are the most important part of our business and we will always go the extra mile to make sure you are happy with your purchase.
Our five-star Trust Pilot score, along with the honest customer reviews on the marketplaces we supply are a testament to our commitment to customer satisfaction.